Contact information

Contact Information

At Whispers of Fantasy, we are always here to help with any questions regarding our products, orders, or anything in between.

Get in Touch

Business Details

In compliance with transparency and e-commerce regulations:

  • Owner: Tânia Marcela Machado Ferreira
  • VAT Number (NIF): PT243303122
  • Registered Address: Rua António José de Souza Machado, 4580-407 Paredes, Porto, Portugal

Customer Support Hours

We are available during the following hours (Western European Time):

  • Monday to Friday: 09:00 – 18:00
  • Saturday, Sunday, and Holidays: Closed — we'll reply on the next business day.

We typically respond within 24–48 hours on business days.

Dispute Resolution

In compliance with Portuguese and EU consumer law: